COUNTY OF ERIE - DEPARTMENT OF PERSONNEL
invites applications for the position of:
Community Resource Technician - Adult Protective Services
#68-809 - Open Competitive (open to the public)
Erie County is an Equal Opportunity Employer and committed to workplace diversity.
CANDIDATES MUST HAVE BEEN LEGAL RESIDENTS OF ERIE COUNTY FOR AT LEAST ONE MONTH IMMEDIATELY PRECEDING THE DATE OF THE WRITTEN TEST AND MUST BE LEGAL RESIDENTS OF ERIE COUNTY AT THE TIME OF APPOINTMENT. There is one anticipated vacancy at the Erie County Department of Social Services.
Contacts provider agencies to order personal care, health and mental disability services, and other service needs;
Investigates and resolves service problems including billing;
Processes utility disconnection notices and other matters to support residential needs;
Enters data for staff and provider agencies when necessary;
Maintains a file of confidential client information;
Generates reports requested by management;
Composes and types correspondence on word processor;
Develops and implements various projects at the request of Supervisor;
Searches files and other sources for information and data;
Maintains schedule of worker case activity due;
Coordinates clients in need of services with availability of services;
Handles routine problems and occasional client emergencies in consultation with supervisory staff;
Provides services at community-based sites, may include evenings or weekends;
Responds to written correspondence and telephone inquires;
Takes photo ID card pictures at the Rath Building and in the community;
Develops and maintains minimum data base for various programs;
Conducts home visits, as needed;
Prepares case assessments for review by supervisor, including recommendation to services required to meet immediate needs and defined goals.
Documents interactions with clients and children, collateral information on cases and performs written work as directed.
MINIMUM QUALIFICATIONS: Candidates must meet the following requirements on or before the date of the written test:
Completion of a minimum of sixty (60) semester credit hours at a regionally accredited or New York State registered college or university and two (2) years of work experience in dealing with the public.
Eligibility for a New York State driver license at the time of application. Possession of the license and use of a private automobile required at time of appointment and throughout period of employment.
Section 424-a of the Social Services Law requires the local social services district to inquire whether the applicant is the subject of an indicated child abuse or maltreatment report on file with the State Central Register of Child Abuse and Maltreatment.
All potential employees for this position will be required to sign the necessary clearance form prior to being advised that they will be hired. Refusal to sign will be cause for an automatic non-selection.
Subject to background investigation and fingerprinting for appointment. (Applicant may be required to submit the necessary fees for the fingerprint processing.)
1. Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.
2. Your degree and/or college credit must have been awarded by a regionally accredited college or university or one recognized by the New York State Education Department as following acceptable educational practices. A grade of "D" or better is necessary for a course to be credited as successfully completed. If your degree and/or college credit was awarded by an educational institution outside of the United States and its territories, you must provide independent verification of equivalency. You can write to this Department for a list of acceptable companies providing this service; you must pay the required evaluation fee.
Notice to Candidates: Transcripts will now be accepted by the Department of Personnel ONLY at time of application. All subsequent transcripts must be submitted at time of interview.
Scopes / Subjects of examination: A test designed to evaluate knowledge, skills and /or abilities in the following areas:
These questions test for the ability to apply simple information. You will be given a Resource Directory that describes community agencies, their purposes and the type of client each serves. Questions describe clients with a variety of problems and situations. You must determine the appropriate referral for clients based on the services which each agency provides.
Working with people in human services situations
These questions test for a knowledge of general techniques used to deal with common client behaviors such as fear, hostility, shyness, resistance, defensiveness, withdrawal, anxiety and confusion.
Preparing written material
These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.
These questions test for knowledge of the principles and practices employed in obtaining information from individuals through structured conversations. These questions require you to apply the principles, practices, and techniques of effective interviewing to hypothetical interviewing situations. Included are questions that present a problem arising from an interviewing situation, and you must choose the most appropriate course of action to take.
The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at:https://www.cs.ny.gov/testing/testguides.cfm
NOTICE TO CANDIDATES: It is recommended that candidates use a quiet, hand held, solar or battery powered calculator. Devices with typewriter keyboards, "Spell Checkers", “Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited. You may not bring books or other reference materials.