Enhanced 9-1-1

Lisa Sears, Director Law Enforcement Communications
(716) 858-2907

Law Enforcement Communications (E - 9 1 1)

The Law Enforcement Communications Division supports an immediate response to emergency calls received through the E911 system. With Erie County's Enhanced 911 services, CPS established on-going support through 15 primary 911 Public Safety Answering Points and 5 secondary Public Safety Answering Points currently serving approximately one million people.

In addition to its other responsibilities, this division also maintains the Enhanced 911 database, completing the additions and changes as reported to the E911 Address Verifier. Cross comparison is performed on the entire record system twice a year to maintain quality control of the data contained within the address file.

Addresses used in the system are generated by this database. As the information is added to the database, any call received from a land line telephone that is supported by Verizon, will generate the name, address and phone number of the caller. This information is automatically displayed on a terminal at the call taker's desk.

Central Police Services Communications Division personnel staff the E911 Center at the Erie County Public Safety Campus located in Buffalo. Call takers process approximately 900,000 emergency and non-emergency calls per year.

Facts About 9-1-1

Download Facts About 9-1-1 brochure

Locations

Primary Answering Points

  • Amherst, Town PD
  • Cheektowaga, Town PD
  • Depew, Village PD
  • East Aurora, Village PD
  • Erie County Central Police Services 911
  • Erie County Sheriff's Office
  • Evans, Town PD
  • Grand Island Fire Dept.
  • Hamburg, Town PD
  • Kenmore, Village PD
  • Lackawanna, City PD
  • Lancaster, Town PD
  • Orchard Park, Town PD
  • Tonawanda, City PD
  • Tonawanda, Town PD
  • West Seneca, Town PD

Secondary Answering Points

  • Amherst Fire Dept.
  • Buffalo Fire Dept.
  • Lackawanna Fire Dept.
  • Springville Fire Dept.
Guidelines For Non-Emergency Calls
  • Buffalo Police non-emergency number: 716-853-2222
  • Destruction of property when damage is already completed.
  • Threat of non-imminent assault.
  • Reports of thefts already completed (not in progress).
  • Follow-up information on property crime.
  • Juvenile complaints not in progress.
  • Loitering but not causing a disturbance.
  • Animal disturbances.
  • Lost property.
  • Parking complaint not blocking right-of-way.
  • Sanitation complaint not in progress.
  • Abandoned automobile not suspected stolen.
  • Minor flooding or temporary power outages.
  • Telephone misuse unless threatening or a matter involving domestic violence.
  • Open hydrants unless causing a hazard.
  • Water leaks.
911 Call Taking Feedback

Erie County’s Department of Central Police Services and Emergency Medical Services would like to hear from you regarding your experience when calling 911.

Please note: Erie County Central Police Services and Medical Emergency Services ONLY ANSWER 911 CALLS, we do not dispatch or respond to the calls. To give feedback on Call Responses, please contact the police or fire department responder.

We are interested in your comments on the CALL TAKING portion of your experience.