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Course |
EFFECTIVE RESPONSE & REVIEW OF MENTAL HEALTH CALLS FOR POLICE FTOs |
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When |
May 22, 2026 |
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Where |
Erie County Law Enforcement Training Academy SUNY Erie North Campus ROOM B-713 6205 Main Street Williamsville, NY 14221 |
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Time |
8:30 am – 4:30 pm |
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Cost |
There is NO cost associated with this class |
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Target Audience / Prerequisites |
Certified Field Training Officers who have completed the DCJS Police Field Training Officer’s Course, and who are responsible for training and evaluating recruit officers upon completion of the Basic Course for Police Officers. |
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Enrollment |
https://www3.erie.gov/cps/form/effective-response-review-of-men or please return the Enrollment Request Form to the Academy by fax at 716-270-5390. You will receive confirmation via email approximately 2 weeks before the class |
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Contact Person |
Contact Instructor Rich Caito at (716) 270-5381 or caito@ecc.edu for additional information or for students in need of special assistance |
COURSE DESCRIPTION:This one-day course is designed for Police Field Training Officers (FTOs) to enhance their ability to coach recruits in handling mental health-related calls. Participants will gain a deeper understanding of mental health crisis dynamics, learn proven communication and de-escalation strategies, review legal and policy considerations, and learn about resources to utilize when responding to mental health calls.
The training includes scenario-based exercises and a Body-Worn Camera (BWC) video evaluation session, where FTOs will assess an officer’s performance during a real mental health call using a structured rubric. This hands-on approach ensures FTOs can provide effective, constructive feedback to recruits in the field.
TOPIC AREAS:
- Recognizing signs of mental health crisis
- Department policies and legal considerations
- Communication and de-escalation techniques
- Coaching strategies for FTOs
- Evaluating officer performance using BWC footage
Please Note:
- YOU MUST RECEIVE TELEPHONE OR EMAIL CONFIRMATION FOR ENROLLMENT IN THIS COURSE!Notice will be made approximately 2 weeks before the start of the course. DO NOT CONTACT THE ACADEMY OFFICE BEFORE THEN
- Course enrollment will be strictly limited to thirty (30) students, NO EXCEPTIONS
- Placement is NOT on a first-come, first-served basis.
- Agencies may be limited in enrollment to allow equal opportunity to this course.
Please Observe the Academy Dress Code:
- Police Uniform or business casual attire; blue jeans, T-shirts & sneakers are NOT acceptable!