ERIE COUNTY DEPARTMENT OF SENIOR SERVICES
NOTICE OF VACANCY
DEPARTMENT: SENIOR SERVICES
TITLE OF POSITION: DISPATCHER* (Position #3072)
LOCATION and HOURS: 95 Franklin Street, Buffalo NY (8:30am-4:30pm)
SALARY: Starting $17.575/hr. (CSEA IV)
*Please note that this position is a competitive civil service title and will require a civil service examination in the future. After the exam, selection for permanent appointment(s) will be made from reachable candidate(s) on the eligible list according to the NYS Civil Service Rule of Three.
The work involves responsibility for receiving transportation requests from Senior Citizens and applying such requests to Driver's schedules from various Agencies and Townships throughout Erie County, including the City of Buffalo.
- Operates communications equipment in dispatching and directing the units of a multi-vehicle transportation system;
- Schedules Driver's breaks and lunch periods in order to provide the most efficient and timely service with the personnel and equipment available;
- Receives telephone calls from Senior Citizens, Department Agencies, Clinics, Doctor's Office etc., and relays messages to mobile units or appropriate personnel;
- Maintains required records of transportation and client information, such as names, addresses, driver and vehicle assignments, mileage, number of trips, etc.;
- May be required to drive a Department vehicle in occasional times of personnel shortages or during emergency situations.
MINIMUM QUALIFICATIONS:
A) Graduation from high school or possession of a high school equivalency diploma and one (1) year of multi vehicle dispatching experience in the operation of a two-way radio or a telephone communication center; or:
B) Completion of elementary school and four (4) years of experience as indicated in (A); or:
C) An equivalent combination of training and experience as defined by the limits of (A), and (B).
SPECIAL REQUIREMENTS: Valid NYS Driver's License
Applicants must sign up by October 25th for the Dispatcher Exam #60-292 posted on erie.gov for consideration. Once exam results are posted, candidate must be reachable.**
Interested candidates should forward a copy of their resume to:
Erin Mahoney, Administrative Clerk, Erie County Department of Senior Services,
95 Franklin Street, Room 1329, Buffalo, New York 14202
or email Erin.Mahoney@erie.gov
Erie County is an Equal Opportunity Employer and committed to workplace diversity.