Below, you will find several resources available to help you.
Hotlines
- 24 Hour Crisis Hotline: 716-834-3131
- Upstate NY Poison Center: 1-800-222-1222
- 24 Hour Erie County Addiction Hotline: 716-831-7007
- 24 Hour Domestic Violence Hotline: 716-862-HELP (716-862-4357)
- 24 Hour 2-1-1 WNY (Dial 2-1-1) - Human and social services, emergency housing, legal services, domestic, health and wellness, food and nutrition, mental health, support groups, developmental disabilities
- Other Hotlines
General Assistance
- 24 Hour 2-1-1 WNY (Dial 2-1-1) - Human and social services, emergency housing, legal services, domestic, health and wellness, food and nutrition, mental health, support groups, developmental disabilities
- Catholic Charities
Long COVID
- WNY Long COVID Recovery Center or call 716-323-0674
Free and Low Cost Healthcare
- Health Insurance & Low Cost Healthcare Services
- NY State of Health affordable health coverage
Financial/Employment/Worksite Support and Opportunities
- NYS Department of Labor: 1-888-581-5812
- Workers’ Compensation Board (WCB) Information Related to COVID-19
- NY Paid Leave for COVID or call the Paid Family Leave Helpline at (844) 337-6303
- US Department of Labor Essential Protections During the COVID-19 Pandemic
- Evictions Protections During COVID: Know Your Rights
- Consumer Credit Counseling Service: 716-712-2060
- Business Pandemic Recovery Initiative
- Job Openings in the Community
- Erie County Department of Social Services
- Temporary Aid to Needy Families (TANF): 716-858-8000 for an application; No in-person interview required; Interviews done over the phone
- Supplemental Nutrition Assistance Program (SNAP): 716-858-7239; Online at mybenefits.ny.gov
- HEAP: 716-858-7644; Online at mybenefits.ny.gov
- Medicaid: 716-858-6244
- Foster Care: 716-858-7274
- Youth Services: 716-923-4000
- Child Protective Services (to make a report): 1-800-342-3720
- Adult Protective Services: 716-858-6877
- Erie County Department of Social Services main number: 716-858-8000: Website Erie County Department of Social Services
Addiction Assistance
Child Care
- Childcare Resource Network (CCRN): 716-877-6666
Consumer Protection
- Erie County Office of Consumer Protection
- Financial Fraud: 1-800-342-3736 or file a complaint online
- Price Gouging: NYS Attorney General 1-800-771-7755 or file a complaint online
Disabled Community
- Erie County Office for People with Disabilities: 716-858-6215 or N.Y. Relay 1-800-662-1220
- People, Inc.: 716-817-7400
- Community Services for Every 1: 716-883-8002
- WNY Independent Living Center: 716-836-0822
- Deaf Access Services: (716) 335-9192 video phone
Domestic Violence
- Crisis Services (24-Hour) 716-834-3131
- Family Justice Center 716-558-SAFE (7233)
- Child and Family Services Haven House 24-Hour Confidential Hotline & Shelter: 716-884-6000 or use its online chat system; deaf or hard-of-hearing call 7-1-1
- Hispanics United of Buffalo (24-Hour) 716-481-8867
- Erie County District Attorney BE SAFE 716-858-4630
- Erie County Sheriff’s Office DV Hotline 716-858-7999
- NYS Domestic and Sexual Violence 24-Hour Hotline 800-942-6906, 24-Hour Text Line 844-997-2121 and 24-Hour Chatline www.OPDV.ny.gov
Early Intervention Services
- Erie County Early Intervention Program
- Erie County Children and Youth with Special Health Care Needs (CYSHCN) Program
Legal Services/Advice
- Erie County Bar Association Volunteer Lawyers Project: 716-847-0662
- Legal Aid Bureau of Buffalo, Inc: 716-853-9555
- Center for Elder Law and Justice: 1-844-481-0973
- WNY Law Center: 716-855-0203
- Neighborhood Legal Services, Inc: 716-847-0650
- NY State Division of Human Rights: 1-888-392-3644
Mental Health Resources
- Erie County Department of Mental Health - several resources available on stress, anxiety, addictions and much more
- Buffalo and Erie County Crisis Services Hotline: 716-834-3131; Available 24 hours, 7 days. Free and confidential service; Instant access to interpreters 24 hours a day
- Mental Health Advocates of WNY: 716-886-1242
- OMH’s Mental Health Program Directory
Personal Protective Equipment (PPE)
Refugee Community/Immigrant
- Catholic Charities: 716-856-4494
- International Institute of Buffalo: 716-883-1900
- Jericho Road Community Health Center: 716-348-3000
- Jewish Family Services: 716-883-1914
- Journey’s End: 716-882-4963
Senior Adults
- Senior Services Meal Delivery: 716-858-8526
- Erie County Department of Senior Services: 716-858-8526
- Long-Term Care Ombudsman Program: 716-817-9222
- Transportation: 716-858-RIDE (7433)
- Catholic Charities Telephone Assurance Program: 716-218-1400
- Compeer Older Adult Program Social Support: 716-883-3331 ext 314
- Alzheimer's Foundation of America (AFA): 1-866-232-8484; text message to 646-586-5283
- Erie County Adult Protection Services: 716-858-6877
Technology Resources
WIC (Women, Infants and Children) Supplemental Nutrition Program
- Catholic Charities: (716) 218-1484
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