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  • Receives, classifies and processes consumer complaints.
  • Investigates, mediates and resolves consumer complaints through contacts with vendors and consumers, via phone, letter, email or personal visits.
  • Conducts independent investigations of suspected violations in the sale of commodities and rendering of services.
  • Check businesses for availability of items as advertised in the various media.
  • Provides information and referral services to the public on consumer problems.
  • Shares information with other enforcement agencies: District Attorney, County Attorney, State Attorney General, Federal Trade Commission, FBI, Justice Department and other local, state and federal jurisdictions.
  • Liaison with the business community.
  • Provides information to courts and testifies at county and state hearings, when necessary.

For additional information about Erie County's Division of Consumer Protection, view or print out our department’s brochure.