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Consumer Protection Complaint Form

Are you a resident of Erie County, New York?
Is the business you have a complaint against in Erie County, New York?

Use this form to request assistance from this Department. Attach COPIES of appropriate documentation (correspondence, invoices, contracts, and related information). This material is necessary in order to attempt resolution of your complaint.

You may also download this form.

Consumer Information

Vendor Information

The resolution sought

Have you complained to any of the following?


Supporting documentation must be attached before complaint can be processed.

Submit documentation as a single pdf or jpg image

One file only.
5 MB limit.
Allowed types: jpg, jpeg, png, pdf.
  • I understand that Erie County Division of Consumer Protection may send a copy of this form and any or all, of the enclosed information to the vendor or another agency for resolution.
  • I hereby certify that the information I have given is true and complete to the best of my knowledge.
  • I understand that Erie County Division of Consumer Protection complies with the Freedom of Information Law.
  • I Authorize the Erie County Division of Consumer Protection to act on my behalf in the mediation of this complaint.


Electronic Signature Agreement

By checking the "I agree" box below, you agree and acknowledge that 1) your form will not be signed in the sense of a traditional paper document, 2) by signing in this alternate manner, you authorize your electronic signature to be valid and binding upon you to the same force and effect as a handwritten signature, and 3) you may still be required to provide a traditional signature at a later date.

I Agree

Thank you for visiting the Office of Consumer Protection website for Erie County, NY.

Your complaint may be outside of the jurisdiction for the Erie County Office of Consumer Protection. Please refer to your local consumer protection agency for assistance.

If you are a resident in New York State, you may contact the New York State Division of Consumer Protection Consumer Helpline at (800) 697-1220 or visit their website to file a complaint online.

Please contact our office at 716-858-1987 if you have additional questions or concerns.