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Consumer Protection Complaint Form

Are you a resident of Erie County, New York?
Is the business you have a complaint against in Erie County, New York?
Is this complaint regarding a credit card surcharge (subject to regulation by New York State General Business Law ยง 518)?

Use this form to request assistance from the Erie County Division of Consumer Protection. Attach COPIES of appropriate documentation (correspondence, invoices, contracts, and related information). This material is necessary in order to attempt resolution of your complaint.

You may also download this form.

Consumer Information

Vendor Information

The resolution sought

Have you complained to any of the following?


Supporting documentation must be attached before complaint can be processed.

Submit documentation as a single pdf or jpg image

One file only.
5 MB limit.
Allowed types: jpg, jpeg, png, pdf.
Maximum 5 files.
5 MB limit.
Allowed types: gif, jpg, jpeg, png, txt, rtf, pdf, doc, docx.

In filing this complaint, I understand that:

The Erie County Division of Consumer Protection is not my private attorney, but represents the public in enforcing laws designed to protect the public from misleading or unlawful business practices. My filing this complaint does not mean that the Erie County Division of Consumer Protection has initiated a lawsuit or proceeding on my behalf or that it will do so.

The Erie County Division of Consumer Protection cannot give me legal advice or represent me in court. If I have any questions concerning my legal rights or responsibilities, I should contact a private attorney. 

In order to resolve my complaint, the Erie County Division of Consumer Protection may send a copy of my complaint and any documents I provide to the person or business about whom I am complaining and I authorize that person or business to release information concerning my complaint to the Erie County Division of Consumer Protection. 

The Erie County Division of Consumer Protection works with other state, local and federal government agencies to investigate complaints and coordinate law enforcement and may also share my complaint with them. In addition, the Erie County Division of Consumer Protection may use information from my complaint in legal proceedings to establish violations of law. 

Any false statement made in this complaint are punishable as crimes, including under Section 175 and/or Section 210 of the Penal Law.



Electronic Signature Agreement

By checking the "I agree" box below, you agree and acknowledge that 1) your form will not be signed in the sense of a traditional paper document, 2) by signing in this alternate manner, you authorize your electronic signature to be valid and binding upon you to the same force and effect as a handwritten signature, and 3) you may still be required to provide a traditional signature at a later date.

I Agree

Thank you for visiting the Office of Consumer Protection website for Erie County, NY.

Your complaint may be outside of the jurisdiction for the Erie County Office of Consumer Protection. Please refer to your local consumer protection agency for assistance.

If you are a resident in New York State, you may contact the New York State Division of Consumer Protection Consumer Helpline at (800) 697-1220 or visit their website to file a complaint online.

Please contact our office at 716-858-1987 if you have additional questions or concerns.