During National Consumer Protection Week, the Erie County Office of Consumer Protection is showcasing the five categories of consumer complaints received by the New York State Division of Consumer Protection for 2022. We will focus on number three in today’s article, which was merchandise and product complaints.
The following information was provided in a press release from Governor Hochul on March, 3, 2023:
Merchandise/Product: Complaints related to merchandise or products that did not meet consumers' expectations.
For example, a consumer in Nassau County purchased a new range from an appliance store. Immediately after installation, the range would intermittently shut off during cooking. The consumer contacted the retailer who directed her to the manufacturer. After numerous phone calls and attempts to resolve the issue with the manufacturer, the consumer reached out to DCP. After contacting the manufacturer, DCP was able to arrange for the consumer to receive a full refund of $7,303 and removal of the range.
Consumers should:
- Shop on trusted sites to avoid fraud. Be aware that if a website leads to a third-party to order merchandise, the first website is not liable for the orders made on the third-party site. Always read verified customer reviews before placing an order on a new website.
- Always read product specifications to be sure of the product you will receive. Make sure that what is being pictured is the product that you expect to receive.
- When shopping for children, check that products are age-appropriate for their safety—manufacturers are required to provide this information on the packaging. The U.S. Consumer Product Safety Commission (CPSC) updates consumers regularly on product recalls, a great tool to shop safely.
- Review store return policies and keep receipts for ease of returns.
Please contact our office if you have questions or need assistance with a consumer protection related issue. If you have a consumer protection complaint, please complete the online submission form on our website. The Erie County Office of Consumer Protection can be reached by phone at 716-858-1987 or via email at consumerprotection@erie.gov.
