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HEAP Update

The NYS OTDA has waived in-person interviews at the HEAP Office. However, members of the public are encouraged to pursue the variety of ways to apply for HEAP.

  • If you do not have utility service, have a disconnect notice, or need assistance with a broken furnace, you may call our HEAP call center for assistance at 716-858-7644 and a customer service representative will assist you.
  • If you are not in an emergency utility situation, you may apply for HEAP on line at or you may apply by mail. 
  • HEAP applications are available for printing
  • Anyone wanting an application sent to them can e-mail or call 716-858-7644.