Contact Us

For sewer complaints/problems and/or connection permits, contact the Erie County Sewer District (ECSD) office in which your property is located. Click here for the full listing of Erie County Sewer Districts.

Sewer Emergency Situations in a County Sewer District, during off hours:

The Sewer District Offices are open Monday through Friday from 8:00 AM to 4:00 PM. For 24-Hour Emergency Response call 716-823-8188.

Before you dig, contact U Dig / Dig Safely New York, they are the Underground Facilities Protective Organization (UFPO) at 1-800-962-7962 or 811. Information can be found on their website at https://udigny.org/ 

IT'S THE LAW! You must call for a stake-out request at least 2 working days, but not more than 10 working days before any excavation starts (excluding weekends and holidays). 

This organization will notify all utilities to mark their locations in the area to be excavated. Anyone working on their private sanitary sewer lateral must obtain a permit from the Sewer District Office prior to any work being performed. 

Obtaining Maps or Determining where Sewerlines are Located:

Contact the District office in question, or for questions in regards to AutoCad mapping call 716-858-8760, or GIS mapping call 716-858-4825.

Water Bill and/or Water problems:

The Erie County Water Authority provides water to a majority of people within Erie County. However, the Water Authority is not a part of Erie County Government. They can be reached at their offices at 716-849-8484.

Septic Tank Information:

All information regarding septic tanks should be directed to the Erie County Health Department at 716-961-6800 or email sewage@erie.gov. 

Properties located within a County Sewer District which have septage disposed of by a wastehauler at a County Sewer District facility may apply to the District office (call 716-858-6990 for information) for a partial rebate of the wastehauler charges paid, up to one half of the actual District sewer taxes paid. (Also see www.erie.gov/ECSDSeptic )