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Check out our updated Events & Resource Calendar page and discover upcoming Consumer Protection events!

From outreach events, consumer protection classes, University Express sessions, county-sponsored happenings, awareness days which include educational materials and links to resources, and more.

Find all the great things that are offered by our office. Start exploring today!

GENERAL BUSINESS LAW §518: CREDIT CARD SURCHARGE NOTICE REQUIREMENT

Consumers and businesses should be aware of changes regarding the use of credit cards and surcharges.

Starting February 11, 2024, there is new guidance for NYS businesses when charging an additional fee to customers paying with a credit card.

GENERAL BUSINESS LAW §771: New York State Home Improvement Contract Provisions

This law outlines the requirements for a valid New York State Home Improvement Contract. This law was enacted to protect both businesses and consumers.

If you are signing a Home Improvement Contract, over $500.00, you will want to make sure it includes the required components.

Latest News

2026 New York State Budget Includes New Legislation to Protect Consumers

The Erie County Division of Consumer Protection wants to highlight the consumer protection proposals that were secured as part of the FY 2026 budget.

“This budget is all about…

Updated: 06/13/2025 - 10:48 am

FTC Refunds Players Charged for Unintended Purchases in Fortnite

Do you or your children play Fortnite and have been charged for in-game purchases that you may not have known about while playing? The Federal Trade Commission (FTC) enforces consumer protection…

Updated: 01/18/2024 - 1:26 pm

PRESS RELEASE: ERIE COUNTY DIVISION OF CONSUMER PROTECTION HOLDS CONTRACTOR ACCOUNTABLE

Erie County Executive Mark C. Poloncarz Press Release:

Date: 12/26/23

The Erie County Division of Consumer Protection (“the Division”) recently assisted four individuals in recovering…

Updated: 12/27/2023 - 3:04 pm

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The Erie County Division of Consumer Protection was created to ensure that Erie County's residents have access to education, information, and resources regarding consumer protection. The office will investigate and mediate consumer complaints through voluntary mediation and educate Erie County consumers on the policies, best practices and their rights and responsibilities as consumers.