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Home Consumer Protection


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  • About
  • Be an Educated Consumer
  • Business Resources
    • Biometrics Transparency and Privacy Act
    • Business Complaint Response
    • Credit Card Surcharge Guidance
    • Gift Card Scam Alert
    • Home Improvement Contract Requirements
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    • Waiver Store Super Refund F.A.Q
    • Waiver Store Super Refund Notice
  • Consumer Resources
    • Do Not Call
    • Home Improvement Projects
    • Identity Theft
    • Price Gouging
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  • Events & Resource Calendar
    • Events & Resource Calendar
    • Event Submission Form
    • Presentation Request Form
  • File a Complaint
    • Consumer Protection Complaint Form
    • Weights and Measures Complaint Form
    • Download Complaint Form
  • Weights & Measures
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The Erie County Division of Consumer Protection investigates and mediates consumer complaints and educates Erie County consumers on the policies, best practices and their rights and responsibilities as consumers.

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BTPA infographic

ERIE COUNTY LOCAL LAW NO. 1-2026 (2026) Biometrics Transparency and Privacy Act

EFFECTIVE JUNE 5, 2026

Erie County has enacted Local Law No. 1-2026 (2026) titled the “Biometrics Transparency and Privacy Act” that prohibits Commercial Establishments from collecting, storing, procuring, using, and selling or otherwise monetizing a Customer’s Biometric Identifier…

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ECDCP Logo with Calendar

Check out our updated Events & Resource Calendar page and discover upcoming Consumer Protection events!

From outreach events, consumer protection classes, University Express sessions, county-sponsored happenings, awareness days which include educational materials and links to resources, and more.

Find all the great things that are offered by our office. Start exploring today!

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Graphic of tools with reference to consumer resources for home improvement projects.

GENERAL BUSINESS LAW §771: New York State Home Improvement Contract Provisions

This law outlines the requirements for a valid New York State Home Improvement Contract. This law was enacted to protect both businesses and consumers.

If you are signing a Home Improvement Contract, over $500.00, you will want to make sure it includes the required components.

Latest News

PRESS RELEASE: COUNTY EXECUTIVE POLONCARZ SIGNS BIOMETRICS BILL INTO LAW

Erie County Executive Mark C. Poloncarz Press Release:

Date: 05/26/2026

Erie County Executive Mark C. Poloncarz today was joined by Erie County Legislators Lawrence Dupre and Taisha St.…

Updated: 05/27/2026 - 4:06 pm

Scams are Heating Up! Stay Safe this Summer

Scams occur throughout the year, but criminals often take advantage of the “season” to trick you into providing your personal or financial information to them as part of a scam.

Summer…

Updated: 03/12/2026 - 11:43 am

PRESS RELEASE: ERIE COUNTY DIVISION OF CONSUMER PROTECTION ANNOUNCES COURT ORDER AGAINST HOME IMPROVEMENT CONTRACTOR

Erie County Executive Mark C. Poloncarz Press Release:

Date: 03/02/2026

The Erie County Division of Consumer Protection today announced a court order against the owner of a home…

Updated: 03/02/2026 - 12:14 pm
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The Erie County Division of Consumer Protection was created to ensure that Erie County's residents have access to education, information, and resources regarding consumer protection. The office will investigate and mediate consumer complaints through voluntary mediation and educate Erie County consumers on the policies, best practices and their rights and responsibilities as consumers.

Jennifer Andres
Director of Consumer Protection

Kimberly Nguyen
Assistant Commissioner of Consumer Protection

Contact

95 Franklin Street, Room 651
Buffalo, New York 14202

Phone: (716) 858-1987
Fax: (716) 858-8311

Consumerprotection@erie.gov

Submit a complaint to our office

     

More Information

Department of Public Advocacy

Erie.gov

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