- Is my store expected to award customers super refunds?
-
YES, all waiver stores award customers super refunds.
- When is the store expected to give super refunds to customers?
-
During business hours from open to close, every day, anytime, no exceptions.
- Do employees need to fill out the white page in the super refund book?
-
YES, white pages in the book must always be filled out completely and the customer is given the pink copy.
- Is the customer owed a super refund if item is stocked in the wrong area?
-
YES, customer is still owed a super refund even if the item is miss-stocked/sale signs/promo signs are expired. Anytime a customer is overcharged.
- Is the customer owed a super refund if they’re overcharged on a clearance item?
-
YES, super refunds are awarded for clearance. Any type of purchase made at the retail store; clearance items included.
- Is the customer owed more than one super refund at a time?
-
If the customer was overcharged for two separate products (not different flavors or styles), then YES, customer is awarded a super refund for each product.