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FTC Refunds Players Charged for Unintended Purchases in Fortnite

Do you or your children play Fortnite and have been charged for in-game purchases that you may not have known about while playing? The Federal Trade Commission (FTC) enforces consumer protection laws to stop illegal business practices and get refunds to people who lost money. In March 2023, the FTC concluded a case against the Fortnite video game maker concerning complaints of deceptive practices that may have caused unintended in-game charges for players and enforced a settlement for affected consumers.

Per the Commission’s press release, the money provided as part of the $245 million settlement with Epic Games will go to provide refunds to consumers. The FTC has begun the process of notifying more than 37 million people by email that they may be eligible for compensation, a process that will take one month to complete. Consumers will have until January 17, 2024* to submit a claim. 

*The deadline has been extended to February 29, 2024.

Information about how to file a claim can be found at Consumers who have questions about the claims process can contact the administrator by phone at 1-833-915-0880 or by email at

If you have any questions or need assistance, please contact our office at 716-858-1987 or by email to Consumer Protection complaints can also be submitted through our website.

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