Lifeline Discount Telephone Service is a program designed to make basic telephone service more affordable for income-eligible consumers. Consumers qualify for Lifeline by participating in one of a number of federal assistance programs. For Lifeline program information, click on the NYS Public Service Commission's Consumer Assistance Website or call the Consumer Assistance Hotline at 1-800-342-3377. Changed 04/24/2025 - 3:38 pm