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Health Literacy


The U.S. Department of Health and Human Services and its Healthy People 2030 campaign define health literacy as:Health Literacy Graphic Erie County

  • Personal health literacy is the degree to which individuals have the ability to find, understand, and use information and services to inform health-related decisions and actions for themselves and others.
  • Organizational health literacy is the degree to which organizations equitably enable individuals to find, understand, and use information and services to inform health-related decisions and actions for themselves and others.
  • Health equity is the attainment of the highest level of health for all people. We will achieve health equity when everyone has the opportunity to be as healthy as possible.

Literacy in Erie County Health Literacy Graphic Populations

Nearly 150,000 adults in Erie County have a hard time reading and writing the English language. When someone struggles to read English, they will also struggle to understand written instructions from physicians, prescription information, public health and safety messages, and other material that informs health-related decisions. Literacy is a survival skill individuals need to make informed health decisions.

The National Action Plan to Improve Health Literacy (2019) listed these populations as more likely to experience limited health literacy:Health Literacy Graphic Help

  • Adults over the age of 65 years
  • Racial and ethnic groups other than White 
  • Recent refugees and immigrants 
  • People with less than a high school degree or GED 
  • People with incomes at or below the poverty level 
  • Non-native speakers of English 

Resources for People with Lower Literacy Skills Health Literacy Graphic Best Practices

Tutoring and education are one part of the health literacy puzzle. Individuals can access one-on-one literacy tutoring from Literacy Buffalo Niagara. Buffalo Public Schools Adult Education Program and Gerard Place also provide services for adult learners seeking to improve their literacy skills. 

What Can My Organization Do to Support Health Literacy? Health Literacy Graphic Barriers

Low literacy skills can be an invisible barrier for clients and patients seeking services. Organizations should create their communications using the clearest language possible. Take into account forms, fact sheets and instructional materials., a federal government resource, offers these suggestions for writing with clarity: 

  1. Write for your audience
  2. Organize information
  3. Choose words carefully
  4. Use concise language
  5. Keep it conversational

A significant part of Erie County’s population has low literacy skills. Organizations can consider making staff aware of this countywide issue. If staff encounter clients or patients who appear to have low literacy skills the best way to communicate with them is through plain and simple language. Health Literacy Graphic Help Improve

It’s best to have a plain language document that contains important information about your services readily available for patients and clients. Clear language will also make translation to other languages quicker. Having documents translated to languages commonly used by clients or patients can also help you immediately communicate with someone who is not proficient in English. Providing information on local literacy programs - and a phone number to call - can give someone the tool to access literacy resources and to better advocate for themselves.

The Centers for Disease Control and Prevention (CDC) offers free health literacy and plain language trainings. This training is appropriate for most organizations’ employees, especially those who create written documents and communications.


Additional ResourcesKnow your numbers

Some materials on this page were developed in partnership with Literacy Buffalo Niagara.