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Service Requests & Complaints

Please DO NOT use this system for the following situations

  • Emergency - dial 911 immediately.
  • Carbon Monoxide (CO) gas or other poisons - leave the site immediately and dial 911.
  • Food related illness - call (716) 858-7697.
  • No heat - call (716) 961-6800 Mon-Fri 8:30am-4:30pm; After hours, call (716) 961-7898.
  • Animal bite - call (716) 961-6800 Mon-Fri 8:30am-4:30pm; After hours, call (716) 961-7898.
  • Facility operator reporting an incident - call (716) 961-6800 Mon-Fri 8:30am-4:30pm; After hours, call (716) 961-7898.
  • This is the website for the ECDOH in Erie County, NY. For Erie County, PA click here.   

How to file a service request or complaint for several health related topics

Restaurants and Bars

Grocery Stores

  • Contact the NY State Department of Agriculture and Markets.
  • If you consumed food from a grocery store, and you believe that you became ill from it, then contact the ECDOH Environmental Health Division at (716) 961-6800.
  • To report underage tobacco sales in a grocery store, contact the ECDOH Environmental Health Division at (716) 961-6800. 
  • To report underage alcohol sales in a grocery store, contact the NY State Liquor Authority or call (716) 847-3035.

Housing, Camps, Hotels

  • Housing
  • Lead Poisoning
  • Rodents/Rats
  • Contact the Erie County Department of Health Environmental Health Division at (716) 961-6800 for the following type of complaints:
    • Children's Camp
    • Hotel/Motel
    • Rooming House
    • Septic System
    • Swimming Pool
    • Water

Health Care

Nursing Homes & Long-Term Care Facilities

Worksites

Other

Changed
11/29/2022 - 3:12 pm