Mental Health Allies in Erie County

Local Programs and Services

Crisis Services

24-hour hotline: 716-834-3131

ECMC Help Center

716-898-1594

Virtual visit hours: M-F 8am-9:30pm
Walk-in hours: M-F 8am-10:30pm

ECMC’s Help Center is a walk-in, urgent care service for the mental health treatment of adults in crisis. This service provides immediate support to those who do not require emergency psychiatric treatment or inpatient care.

Erie County Warmline

Non-crisis calls: 716-248-2941

Text: 716-392-2221

Erie County warmline is a confidential line for people who are having difficulty coping with life experiences.

Family Justice Center

The Family Justice Center serves individuals in unhealthy relationships, provides support for those who have experienced domestic violence, and offers community education to break larger cycles of relationship abuse.

716-558-7233

Kids helpline: 716-834-1144

Mental Health Advocates of WNY

716-886-1242

MHA WNY help people navigate the mental healthcare system and offer links to treatment and other support services.

National Alliance on Mental Wellness (NAMI) of Buffalo & Erie County

716-226-6264

National Alliance on Mental Illness (NAMI) Buffalo & Erie County offers support, educate and advocates for families and caregivers of individuals affected by mental illness. They can also help people find mental health care that fits their cultural background.

Spectrum C.A.R.E.S. (Crisis And Re-Stabilization Emergency Services) Team

716-882-4357

C.A.R.E.S. Team was created to help families with children and teenagers in crisis.

Substance Use 24-Hour Hotline

716-831-7007

Support, referrals and guidance for those struggling with substance use, as well as family and friends needing support as they walk with their loved one who is struggling with substance use.

For Your Wireless Device

Erie Path is Erie County's new smartphone app that helps parents and caregivers address mental and behavioral health challenges faced by children and adolescents.

Tip for Native Language Speakers

Many providers use interpretation services to increase language access. Instead of asking for “Spanish,” try asking for the specific place of origin ("Puerto Rico"). This will help the service provide the correct dialect, if available.

FREE Mental Health Training

The Erie County Office of Health Equity offers FREE Mental Health First Aid Training for Adults Interacting with Other Adults AND Adults Interacting with Youth for individuals and community groups. 

716-858-2385

Need More Support?

WNY Health and Human Services 

Dial: 211

211 WNY is a 24-hour free and confidential link to health and human services. Connect to services and assistance related to food and nutrition, health and wellness, housing, legal aid, mental health, substance use, support groups, domestic abuse, tax preparation, and more.

Erie County Department of Mental Health

The Erie County Department of Mental Health empowers stakeholders to access behavioral health services that promote hope, recovery and improved quality of life.

Community Resources | Mental Health

Crisis Text Line: 741741. Free 24-hour text message support.

Disaster Distress Helpline: Call 1-800-985-5990 for 24-hour support from SAMHSA for people experiencing emotional distress related to natural or human-caused disasters.

Domestic Violence Line: Call 1-800-799-7233 or text "START" to 88788 to reach free 24-hour support for anyone who is experiencing domestic violence, looking for information or questioning unhealthy aspects of their relationship. See the National Domestic Violence Hotline page for more information, or to use their online chat.

Employee Assistance Program or EAP: Call your employer's Human Resources (HR) Department for more information.

Farm Aid: Call 1-800-FARMAID for support services to farm families in crisis, including mental health, business support and more.

National Eating Disorders Association Helpline: Call 1-800-931-2237 support for people struggling with eating disorders and their loved ones.

Teen-to-Teen Peer Counseling Hopeline: Students and young adults in crisis can call 1-877-YOUTHLINE for sound advice and a safe place to connect.

Veterans Crisis Line: Dial 988 then Press 1 or text 838255 for 24-hour confidential support for Veterans and their loved ones. VA benefits or VA healthcare is NOT required.

Virtual Respite: Call 1-833-361-6130 to reach a confidential teleconference program for people who are having difficulties coping with life experiences. Operates noon to 10pm every day.

Pregnancy & Postpartum Support

National Maternal Mental Health Hotline: Call or text 1-833-852-6262 (1-833-TLC-MAMA) for a 24-hour hotline. Interpreters available for 60 languages.

Postpartum Resource Center of NY: Available 9am-5pm every day at 1-855-631-0001.

LGBTQIA+ Support

LGBT National Hotline: 1-888-843-4564

LGBT National Youth Talkline: 1-888-246-7743

LGBT National Senior Hotline: 1-888-234-7243

LGBT National Coming Out Support Hotline: 1-888-688-5428

Trans Lifeline: Call 1-877-565-8860 to reach Trans Lifeline, a peer support and crisis hotline.

Trevor Project: call 1-866-488-7386 or text 678-678 to reach a 24-hour confidential LGBTQ crisis hotline for people ages 13-24.