Erie County Providers Step Up - Grief and Loss

New York State Information Sheet about Grief and Loss

The following services are currently available:

American Red Cross: The American Red Cross is operating a virtual Family Assistance Center to provide comfort and support, information and referrals for New York State families that have lost loved ones to the COVID-19 Coronavirus. The virtual Family Assistance Center will link families to crisis counselors who will provide emotional and spiritual support, as well as information and referrals to help them navigate the challenging process they might be facing as a result of their loved one’s death. 

A team of 30 specially trained Red Cross Disaster Mental Health, Disaster Spiritual Care, and Health Services volunteers will be available to support families with their emotional and spiritual needs, as well as provide information and referrals to state and local agencies as well as other community organizations to help families meet their immediate needs. This may include challenges with moving their loved one’s body through systems that may be overwhelmed and have different process than normal; legal resources for estate, custody, immigration, or other issues related to the death of their family member; information on how to obtain travel services; and more. All Family Assistance Center support will be provided virtually and is completely confidential.

Families who have lost loved ones to COVID-19 can fill out an online intake form, and a Family Assistance Center volunteer will contact them:

Intake forms can also be filled out by a friend who thinks someone who needs help, or an agency working on behalf of the family. Those without online capabilities may call 585-957-8187, and a volunteer will assist them with the initial intake process. The Family Assistance Center is expected to operate for as long as families will benefit from the service.

Buffalo Hospice and Pailiative Care: Individual counseling sessions are available. 716-873-8077 * and you can email for more information

Footprints of the Heart Support Group: Support groups via Zoom 2 times per month, email for meeting information. 

Jewish Family Services: Open and accepting new clients, Telehealth services are available by phone and web. Call 716-883-1914 for more information or visit the Jewish Family Services website 

Tiniest Angels Support Group: Bereavement support for those who have had a loss. Call 716-626-6363 or email More information available on the Tiniest Angels Support Group website 

WNY Chapter Bereaved Parents of USA: Telehealth available, call 716-675-3844 for an appointment. More information available on the WNY Chapter Bereaved Parents website